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Do you need technical assistance or have questions about our programms ?

In case you have questions that aren’t answered in instruction manual and support function integrated in program or in our FAQ, then please contact us.

Important Note:
To be able to assist you faster we usually need detailed information about your current system configuration. These are many a times very difficult to convey even for an experienced users and can hardly be communicated on telephone with expense of both time and money.

Therefore in all our products we have a small tool (current version: link) that helps to generate a so-called “problem report” by few mouse clicks. You can send this via e-mail or print it and send it by fax or post.

Telephone support (hotline) isn’t included in purchase price of software. So only written inquiries (E-Mail/fax/letter) with an attached problem report can be answered free of cost.